Privacy Policy

Introduction

MobileNumber.ae is a free marketplace platform dedicated to connecting buyers and sellers of premium mobile numbers across the United Arab Emirates. We facilitate direct connections between users for all major UAE telecom providers including Etisalat, du, Virgin Mobile, and DOMC.

We value your trust and are committed to handling your personal information with care and transparency. This Privacy Policy applies to all users of our website and mobile applications, including buyers, sellers, and visitors.

Information We Collect

We collect information to provide a seamless and personalized experience on our platform. The types of information we may collect include:

Personal Information

• Name, email address, and phone number provided during registration
• Contact details shared in mobile number listings
• User profile information and preferences
• Communication preferences and settings

Listing Information

• Mobile numbers you list for sale (provider, code, number)
• Pricing information and listing descriptions
• Mobile plan details (prepaid/postpaid, contract terms, data/call allowances, monthly payments)
• Contact information for potential buyers to reach you

Usage Data

• IP address, browser type, and device information
• Pages visited, search queries, and time spent on the site
• Mobile numbers viewed, wishlisted, or contacted
• User interactions with platform features

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site performance, deliver personalized content, and remember your preferences (such as dark mode settings and wishlist items).

How We Use Your Information

We use your information to provide, maintain, and improve our services. This includes:

• Facilitating direct connections between buyers and sellers of mobile numbers
• Displaying your listings to potential buyers across our platform
• Managing your account, wishlists, and user preferences
• Personalizing your experience with relevant mobile number recommendations
• Sending notifications about your listings and marketplace updates
• Responding to inquiries, feedback, or support requests
• Analyzing usage trends to improve our website and services
• Preventing fraud, spam, and abuse of our platform
• Complying with legal obligations and ensuring platform security
• Generating anonymized analytics to understand market trends

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following cases:

Public Listings

When you create a mobile number listing, the following information becomes publicly visible to all platform users:

• Mobile number details (provider, code, number)
• Pricing and plan information
• Your contact details for buyer inquiries
• Listing description and specifications

Direct Buyer-Seller Communication

Contact details may be shared to facilitate direct communication between buyers and sellers through WhatsApp, phone calls, or other communication methods you specify.

Service Providers

We may share information with trusted third-party providers who assist with:

• Website hosting and infrastructure
• Email delivery and communications
• Analytics and performance monitoring
• Security and fraud prevention

Legal Compliance

We may disclose information if required by law, court order, or to protect the rights, safety, or property of MobileNumber.ae, our users, or others. This includes cooperating with law enforcement or regulatory authorities when legally required.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us:

• Remember your preferences (dark mode, language settings)
• Maintain your wishlist and browsing history
• Understand how you use our platform
• Provide personalized mobile number recommendations
• Analyze site performance and user behavior

You can manage your cookie preferences through your browser settings. Note that disabling cookies may limit your ability to use certain features of our platform.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure server infrastructure and regular security audits
• Access controls and authentication mechanisms
• Regular security updates and vulnerability patching

However, no online platform can guarantee complete security. We encourage you to take precautions such as using strong passwords, not sharing your account credentials, and being cautious when sharing sensitive information with other users.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to certain processing of your personal data

To exercise these rights, please contact us at info@mobilenumber.ae. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information is retained while your account is active
• Listing information is retained while listings are active or for historical records
• Usage data may be retained for analytics purposes in anonymized form
• Communication records may be retained for customer support and legal compliance

You may request deletion of your data at any time, subject to our legal obligations to retain certain information.

Third-Party Links and Services

Our platform may contain links to third-party websites and services, including:

• WhatsApp for direct buyer-seller communication
• Telecom provider websites (Etisalat, du, Virgin Mobile, DOMC)
• Social media platforms
• Analytics and advertising partners

We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing information. Note that when you click a WhatsApp link, you will be redirected to WhatsApp's service, which has its own privacy policy.

Children's Privacy

MobileNumber.ae is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our systems.

International Data Transfers

Your information may be transferred to and processed in countries other than the UAE. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Significant changes will be communicated through email or platform notifications.